Ecovacs Privacy Policy
Effective date: February 28, 2023
This Privacy Policy describes Our policies on the collection, use, and disclosure of information about You in connection with Your use of Our services, including those offered through Our websites (“Websites”), through Our electronics and/or consumer products (“Products”) You register with Us and through the online applications which provide support for those consumer devices (collectively, the “Services”).
The terms “We”, “Our”, “Us” and “Ecovacs Robotics” refer exclusively to Ecovacs Robotics, Inc., and its subsidiaries and affiliates. The terms “You” and “Your” refer exclusively to You, as a user of the Services.
We use Your data to provide and improve Our products and Services. By using the Services, You agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in Our User Terms and Conditions.
We reserve the right to change Our Privacy Policy from time to time by posting the changes here. We will notify You of any changes by posting the new Privacy Policy on this page. If We make any changes to this Privacy Policy that significantly affect Your rights, We will let You know via email and/or a prominent notice on Our website or through Our Services, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your use of Our Services after We have made changes to Our Privacy Policy will mean that You have accepted those changes.
BY USING THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE THE SERVICES.
If You have questions about anything in Our Privacy Policy, please contact us.
- INFORMATION WE COLLECT
Personal Information
While using Our Services, We may ask You to provide us with certain personally identifiable information that can be used to contact or identify You (“Personal Information”). Personal Information may include, but is not limited to:
While using Our Services, We may ask You to provide us with certain personally identifiable information that can be used to contact or identify You (“Personal Information”). Personal Information may include, but is not limited to:
- Your Account Information: You provide your email, or log in for a third-party account, to create an online account or subscribe to our communications. When creating Your account, You may be asked to enter certain information, such as: your name, avatar, address, telephone number, email address, username and password, nickname (possibly obtained through third-party software), etc. If You refuse to provide such information, You may not be able to create an account on our Website, and you may not be able to use the Services completely or properly.
- Customer Support: When You contact us, You can provide Us with information about Your use of the Services, including information about Our Products that You own and Your contact details, so that We can provide customer support.
We may use Your Personal Information to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email We send.
Internet Usage Information
We may collect information that Your browser sends whenever You use Our Services or when You access the Services by or through a mobile device (“Internet Usage Information”).
This Internet Usage Information may include information such as Your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Our Services that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Services by or through a mobile device, this Internet Usage Information may include information such as the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
Location Information
We may use and store information about Your location if You give us permission to do so (“Location Information”). We use this Information to provide features of Our Services, to improve and customize Our Services. We also collect Your computer or mobile device’s source IP address, which may disclose the location of Your computer or mobile device at the time You access Our Website. While You can always decide not to share information about Your location with Us, You must agree to provide certain types of location information if You want to use Our Services.
You can enable or disable location Services when You use Our Services at any time, through Your computer or mobile device settings.
Third-Party Information
We may collect and use information obtained from Facebook, Google, Stampedand other accounts you use to login to the Services (“Third-Party Accounts”), such as: your name, your user name or handle, birth date, and other details you may have on your Third-Party Account profile (“Third-Party Information”). We do not have access to your Third-Party Account passwords. The data We receive from Third-Party Accounts is dependent upon Your privacy settings with these third parties. You should always review, and if necessary, adjust Your privacy settings on Third-Party Accounts before linking or connecting them to Our website or Services. We use Third-Party Information to operate, maintain, and provide to You the features and functionality of the Services, to process and ship orders, to provide customer Services, and to communicate directly with You, such as to send You information about Your orders, product sales, special offers, and new site features.
Automatically Collected Information
Internet Usage Information
We may collect information that Your browser sends whenever You use Our Services or when You access the Services by or through a mobile device (“Internet Usage Information”).
This Internet Usage Information may include information such as Your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Our Services that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Services by or through a mobile device, this Internet Usage Information may include information such as the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
Location Information
We may use and store information about Your location if You give us permission to do so (“Location Information”). We use this Information to provide features of Our Services, to improve and customize Our Services. We also collect Your computer or mobile device’s source IP address, which may disclose the location of Your computer or mobile device at the time You access Our Website. While You can always decide not to share information about Your location with Us, You must agree to provide certain types of location information if You want to use Our Services.
You can enable or disable location Services when You use Our Services at any time, through Your computer or mobile device settings.
Third-Party Information
We may collect and use information obtained from Facebook, Google, Stampedand other accounts you use to login to the Services (“Third-Party Accounts”), such as: your name, your user name or handle, birth date, and other details you may have on your Third-Party Account profile (“Third-Party Information”). We do not have access to your Third-Party Account passwords. The data We receive from Third-Party Accounts is dependent upon Your privacy settings with these third parties. You should always review, and if necessary, adjust Your privacy settings on Third-Party Accounts before linking or connecting them to Our website or Services. We use Third-Party Information to operate, maintain, and provide to You the features and functionality of the Services, to process and ship orders, to provide customer Services, and to communicate directly with You, such as to send You information about Your orders, product sales, special offers, and new site features.
Automatically Collected Information
- Device Signals: We collect information that Your smartphone, tablet, or personal computer (“Device”) sends out or receives to tailor the Services to Our users in different regions, such as: geo-location and IP addresses. You can enable and disable communicating such information to us by adjusting Your Device security and privacy settings.
- Device Properties and Operations: We collect certain information from and about Your smartphone, such as: number, model, hardware and software version, signal intensity, Internet Protocol (IP) addresses, and other information.
- Analytics Information: We may collect analytics data or use third-party analytics tools to help us measure traffic and usage trends for the Sites and to understand more about the demographics of Our users.
The following is a list of current third party vendors that may either directly or indirectly collect information from You. Please review the relevant privacy policies (links current as of the date of publication of this Privacy Policy) for further information on how each third party handles Your Personal Information:
| Third Party Name | Country of the Third Party | Privacy Policy/Notice Link |
| Google Analytics | United States | https://www.google.com/policies/privacy/partners/ To opt out: https://tools.google.com/dlpage/gaoptout/ |
| United States | https://tools.google.com/dlpage/gaoptout/ To opt out: https://www.bazaarvoice.com/legal/privacy-policy/#opting-out |
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| Sensors Data | China | https://manual.sensorsdata.cn/sa/latest/privacy-policy-87163325.html To opt out: Please contact data-privacy@ecovacs.com |
- Cookies: Cookies are small text files that are sent to or accessed from Your web browser or Your computer’s hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about the device, such as: user settings, browsing history, and activities conducted while using Our Services.
Our Services use the following cookies:
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- Strictly necessary cookies, which are required for the operation of the Services. Without them, for example, you would not be able to use your account.
- Analytical/performance cookies, which allow Us to recognize and count the number of visitors, learn how visitors navigate the Services, and improve the Services.
- Functionality cookies, which We uses to recognize You when you return to the Services.
- USE OF INFORMATION
We may use Your Personal Information for legitimate business purposes, including:
To provide the functionality of Our Services and related support.
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- To create, and administer accounts, fulfil and record transactions, and provide You with related assistance (e.g., technical help, answer inquiries relating to Personal Information, etc.).
- To send administrative information to You, for example, information regarding Our Services and changes to Our terms, conditions, and policies.
We will engage in these activities to manage Our contractual relationship with You, with Your consent, and/or to comply with Our legal obligations.
To provide You with marketing and promotional materials and opportunities, and facilitate social sharing.
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- To send You marketing communications and offer other materials that We believe may be of interest to You, such as to send You newsletters or other direct communications.
- To share information with other marketers (and their Services providers) to permit them to send You marketing communications, consistent with Your choices.
- To allow You to participate in sweepstakes, contests or similar promotions.
- To facilitate social sharing functionality if You choose to do so.
We will engage in this activity with Your consent, to manage Our contractual relationship with You, or where We have a legitimate interest.
For reporting and trending.
- To better understand You and Our other users, so that We can tune and personalize Our offering.
- For trending and statistics, and to improve Our products and Services.
We will engage in this activity because We have a legitimate interest.
To accomplish Our business purposes.
- For audits, to verify that Our internal processes function as intended and are compliant with legal, regulatory or contractual requirements.
- For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.
- For responding to legal duties, such as requests from public and government authorities.
We will engage in these activities to comply with a legal obligation or because We have a legitimate interest.
To the extent that We process Your Personal Information based on Your consent, You may withdraw Your consent at any time.
- DATA RETENTION
We will retain Your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Information to the extent necessary to comply with Our legal obligations (for example, if We are required to retain Your information to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies.
We will also retain Usage Information for internal analysis purposes. Usage Information is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Services, or We are legally obligated to retain this data for longer time periods.
We will also retain Usage Information for internal analysis purposes. Usage Information is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Services, or We are legally obligated to retain this data for longer time periods.
- DATA TRANSFER
Your information, including Personal Information, may be accessed by Us or transferred to Us in the United States. By providing Us with Personal Information, You consent to this transfer. We will protect the privacy and security of personal information according to this Privacy Policy, regardless of where it is processed or stored. By providing Us with Personal Information, You consent to the storage or processing of Personal Information in the United States and acknowledge that the Personal Information will be subject to the laws of the United States, including the ability of governments, courts or law enforcement or regulatory agencies of the United States to obtain disclosure of Your personal information.
No matter where You live or where You happen to use Our Services, Your information, including Personal Information, may be shared with Our current and future parents, affiliates, subsidiaries and other companies under common control and ownership. We may collect Your Personal Date from, transfer it to, and store and process it in other countries outside of where you live.
No matter where You live or where You happen to use Our Services, Your information, including Personal Information, may be shared with Our current and future parents, affiliates, subsidiaries and other companies under common control and ownership. We may collect Your Personal Date from, transfer it to, and store and process it in other countries outside of where you live.
- DATA DISCLOSURE
Business Transaction
If We are involved in a merger, acquisition or asset sale, Your Personal Information may be transferred. We will provide notice before Your Personal Information is transferred and becomes subject to a different Privacy Policy.
Disclosure for Law Enforcement
Under certain circumstances, Ecovacs Robotics may be required to disclose Your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
We may disclose Your Personal Information in the good faith belief that such action is necessary:
If We are involved in a merger, acquisition or asset sale, Your Personal Information may be transferred. We will provide notice before Your Personal Information is transferred and becomes subject to a different Privacy Policy.
Disclosure for Law Enforcement
Under certain circumstances, Ecovacs Robotics may be required to disclose Your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
We may disclose Your Personal Information in the good faith belief that such action is necessary:
- To comply with a legal obligation
- To protect and defend the rights or property of Ecovacs Robotics
- To prevent or investigate possible wrongdoing in connection with the Services
- To protect the personal safety of users of the Services or the public
- To protect against legal liability
- DATA SECURITY
The security of Your data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Information, We cannot guarantee its absolute security. In the event that any information under Our control is compromised as a result of a breach of security, We will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
- YOUR PRIVACY RIGHTS
We aim to take reasonable steps to allow You to correct, amend, delete, or limit the use of Your Personal Information.
Whenever made possible, You can update Your Personal Information directly within Your account settings section. If You are unable to change Your Personal Information, please contact us to make the required changes.
If You wish to be informed what Personal Information We hold about You and if You want it to be removed from Our systems, please contact us.
In certain circumstances, You have the right:
Whenever made possible, You can update Your Personal Information directly within Your account settings section. If You are unable to change Your Personal Information, please contact us to make the required changes.
If You wish to be informed what Personal Information We hold about You and if You want it to be removed from Our systems, please contact us.
In certain circumstances, You have the right:
- To access and receive a copy of the Personal Information We hold about You
- To rectify any Personal Information held about You that is inaccurate
- To request the deletion of Personal Information held about You
Although You cannot opt-out of all data collection when You use Our Services, You can limit the collection, use and sharing of Your personally identifiable information.
You have the right to data portability. You can request to obtain a copy of Your Personal Information in a commonly used electronic format so that You can manage and move it. Be advised that We may not be able to delete Your Personal Information without also deleting Your user account. You will not be permitted to examine the Personal Information of any other person or entity and may be required to provide us with Personal Information to verify Your identity prior to accessing any records containing information about You. We may not accommodate a request to change or delete Personal Information if We believe doing so would violate any law or legal requirement or result in incorrect information.
If You do not want us to collect Your Personal Information, please do not provide it to us. Please understand that if You choose not to provide certain Personal Information to us, Your choice will restrict Your ability to access some content and use some of the functionality of Our Services.
For Your protection, We may only implement requests with respect to the Personal Information associated with the particular email address that You use to send us Your request, and We may need to verify Your identity before implementing Your request. We will try to comply with Your request as soon as reasonably practicable.
You have the right to data portability. You can request to obtain a copy of Your Personal Information in a commonly used electronic format so that You can manage and move it. Be advised that We may not be able to delete Your Personal Information without also deleting Your user account. You will not be permitted to examine the Personal Information of any other person or entity and may be required to provide us with Personal Information to verify Your identity prior to accessing any records containing information about You. We may not accommodate a request to change or delete Personal Information if We believe doing so would violate any law or legal requirement or result in incorrect information.
If You do not want us to collect Your Personal Information, please do not provide it to us. Please understand that if You choose not to provide certain Personal Information to us, Your choice will restrict Your ability to access some content and use some of the functionality of Our Services.
For Your protection, We may only implement requests with respect to the Personal Information associated with the particular email address that You use to send us Your request, and We may need to verify Your identity before implementing Your request. We will try to comply with Your request as soon as reasonably practicable.
- SERVICES PROVIDERS
We may employ third party providers to provide the Services on Our behalf, to perform or support Services, or to assist us in analyzing how Our Services is used.
These third parties have access to Your Personal Information only to perform these tasks on Our behalf and are obligated not to disclose or use it for any other purpose.
The following is a list of current third party vendors that may either directly or indirectly collect information from You. Please review the relevant privacy policies (links current as of the date of publication of this Privacy Policy) for further information on how each third party handles Your Personal Information:
These third parties have access to Your Personal Information only to perform these tasks on Our behalf and are obligated not to disclose or use it for any other purpose.
The following is a list of current third party vendors that may either directly or indirectly collect information from You. Please review the relevant privacy policies (links current as of the date of publication of this Privacy Policy) for further information on how each third party handles Your Personal Information:
| Third Party Name | Country of the Third Party | Privacy Policy/Notice Link |
| Omnisend | [Vilnius, Republic of Lithuania.] | https://www.omnisend.com/privacy/ |
| Stamped | [Victoria, Canada ] | https://stamped.io/privacy |
| Justuno | [United States] | https://www.justuno.com/legal/privacy-policy/ |
Tracking and Online Advertising
We participate in interest-based advertising and use third-party advertising companies to serve You targeted advertisements based on Your online browsing history and Your interests. We permit third-party online advertising networks, social media companies and other third-party services, to collect information about Your use of Our website over time so that they may play or display ads on Our website, on other websites, apps or Services that You may use, and on other devices You may use. Typically, though not always, the information used for interest-based advertising is collected through cookies or similar tracking technologies. We may share a common account identifier (such as an email address or user ID) or hashed data with Our third-party advertising partners to help identify you across devices. We and Our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related Services such as reporting, attribution, analytics and market research.
Payments
We may provide paid products and/or services within Our Services. In that case, We use third-party for payment processing (e.g. payment processors).
We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The following is a list of current third-party vendors that may either directly or indirectly collect information from You. Please review the relevant privacy policies (links current as of the date of publication of this Privacy Policy) for further information on how each third-party handles Your Personal Information:
| Third-Party Name | Country of the Third Party | Privacy Policy/Notice Link |
| [Adyen] | [Netherlands] | https://www.adyen.com/policies-and-disclaimer/privacy-policy |
Links to Other Websites
This Privacy Policy does not address, and We are not responsible for, the privacy, information or other practices of any third parties. The inclusion of a link does not imply endorsement of the linked site or Services by Us.
Please note that We are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other application developer, application provider, social media platform provider, operating system provider, wireless Services provider or device manufacturer, including any Personal Information You disclose to other organizations through or in connection with Our Services.
- CHILDREN
The Services is intended for audiences above 13 years old. The Services is not directed to children 13 and under. We do not knowingly collect Personal Information from children under 13. If You become aware that a child has provided Us with Personal Information without parental consent, please contact Us. If We become aware that a child under 13 has provided Us with Personal Information without parental consent, We will take steps to remove such information and terminate the child's account.
- CONTACT US
If You have any concerns relating to this Privacy Policy, You may correspond with Us at the following address:
Tel: (916) 445-1254
(800) 952-5210
1500 Fashion Island Blvd. Suite 201
San Mateo, CA 94402
Tel: (916) 445-1254
(800) 952-5210