A：Yes! You can use your points without being an ECOVACS Club member.

A：Once you make a purchase, the corresponding points will be credited to your member account. Approximately 20 days following order payment, the credited points will appear in your account as "pending". If you return your product within these 20 days, the pending status will be canceled; if you do not return your product within these 20 days, the points will be made available for your use; if you return your product after these 20 days, the points will be automatically deducted from your member account.
Your member account will be automatically credited the corresponding points once the connection has been established.
Your member account will be automatically credited the corresponding points once the task has been completed.

A：Your ECOVACS Club points are valid for a period of 12 months. Expired points will be deducted from your account at the end of the expiration month. For example, unless otherwise stated by ECOVACS, if your account were to be credited points on March 5, 2022, these points would expire at 00:00 on April 1, 2023.

A：Points are credited instantly to your account.

A：Sorry, you cannot transfer points to another account. Once points are added to your account, they are non-transferable.

A：Yes, your points are earned on all purchases made on the ECOVACS Official Webshop at https://www.ecovacs.com/ca or via the ECOVACS HOME App.

A：If you make a return, the points earned on the purchase will be deducted from your total points.