Terms & Conditions
What are the eligibility requirements for the Referral Program?
To qualify as a Referrer, you must:
Be a legal resident of the United States.
Be at least 18 years old.
Note: The program is strictly prohibited for minors. Individuals under 18 cannot participate under any circumstances.
How does the Referral Program work?
As valued customers, your recommendations matter most. When a friend purchases a qualifying ECOVACS product on the official U.S. website using your unique referral link, you’ll earn a reward.
What is the reward redemption process?
The system will:
Auto-notify you via email when a referral purchase occurs.
Verify eligibility within 30 days of the order date.
Confirm approval via email, followed by automatic reward distribution.
Why haven’t I received a reward notification?
Common reasons include:
✓ Friend did not use your referral link
✓ Friend blocked cookies from the referral link’s page
✓ Order cancellation by either party or due to risk control
✓ System review pending (allow 30 days)
If all criteria are met but no confirmation, contact support with your referral link and the order number.
How do I check my rewards?
Successful referrals: Click "My Rewards" on the referral page.
For assistance, please contact customer service.
When are rewards delivered?
Status updates:
"To be distributed": After your referee’s purchase.
Approval: Within 30 days post-purchase.
Deposit: Rewards auto-credit to your account upon approval.
The system will synchronize the progress of each stage via email.
Can program terms change?
ECOVACS reserves the right to:
Suspend/terminate the program at any time
Freeze accounts suspected of abuse, fraud, or policy violations
Revoke rewards or adjust referral relationships at its discretion
For full details, review the Referral Program Terms & Conditions.
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