Service Provider:
a) ECOVACS Customer Care: for product feature consulting, producttroubleshooting, business cooperation
b) Local Service Partner: for repair, return case, where to buy,promotion event
| Region | Country | Service Provider | Phone No. |
Phone Available time (locat time) (Public holidays excepted) |
|
|---|---|---|---|---|---|
| North America | USA & Canada | ECOVACS Customer Care | customerservice@ecovacs.com | 1 844 326 8227 |
9:00 AM – 9:00 PM EST Monday – Friday. 9:00 AM – 6:00 PM EST Saturday - Sunday |
| APAC | Taiwan | ECOVACS Customer Care | support.tw@service.ecovacs.com | 0800869869 | Monday-Friday, 9 AM - 6 PM |
| Hongkong | ECOVACS Customer Care | support.hk@service.ecovacs.com | 800901736 | Monday-Friday, 9 AM - 6 PM | |
| Malaysia | ECOVACS Customer Care | support.my@service.ecovacs.com | 1800819154 | Monday-Friday, 9 AM - 6 PM | |
| Singapore | ECOVACS Customer Care | support.sg@service.ecovacs.com | 8001013830 | Monday-Friday, 9 AM – 6 PM | |
| Australia | ECOVACS Customer Care | support.au@service.ecovacs.com | 1800961314 | Monday - Sunday9 am to 9 pm (AEDT – Daylight saving time); 8 am to 8 pm (AEST – Regular time) | |
| New Zealand | ECOVACS Customer Care | support.nz@service.ecovacs.com | 800442777 | Monday - Friday,10 am to 7 pm (NZDT – Daylight saving time); 9 am to 6 pm (NZST – Regular time) | |
| Thailand | Local Service Partner | support@mentagram.com | (+66) 2-095-3843-44 | Mon – Fri, 9AM. – 5:30PM | |
| Japan | Local Service Partner | info@ecovacs-japan.com | 0120539639 | Monday-Friday, 9 AM - 6 PM | |
| Korea | Local Service Partner | N/A | (+82) 1800 9552 | Monday-Friday, 9 AM - 6 PM | |
| Middle East | Israel | Local Service Partner | info@electro-gal.co.il | 036745988 & 036769471 | Monday-Friday, 9 AM - 5 PM |
| UAE | Local Service Partner | info.isukoshi@gmail.com | 97148804880 | Mon-Thu 10am-6pm | |
| Europe | Germany | Local Service Partner | service-de@ecovacs-europe.com | 0800660555 0 | Monday-Friday 8 AM - 5 PM |
| Austria | Local Service Partner | service-at@ecovacs-europe.com | 0720 204088 | Monday-Friday 9 AM - 6 PM | |
| Netherlands | Local Service Partner | service-nl@ecovacs-europe.com |
0800-0238323 |
Monday-Friday 8 AM - 5 PM | |
| Belgium | Local Service Partner | service-be@ecovacs-europe.com |
0800-38089 |
Monday-Friday 8 AM - 5 PM | |
| Luxemburg | Local Service Partner | service-lu@ecovacs-europe.com |
800-24365 |
Monday-Friday 8 AM - 5 PM | |
| France | Local Service Partner | service-fr@ecovacs-europe.com | 0805 111510 | Monday-Friday 9 AM - 6 PM | |
| Spain | Local Service Partner | service-es@ecovacs-europe.com | 800 810319 | Monday-Friday 9 AM - 6 PM | |
| Portugal | Local Service Partner | service-pt@ecovacs-europe.com | 0707 502073 | Monday-Friday 9 AM - 6 PM | |
| Italy | Local Service Partner | service-it@ecovacs-europe.com |
800 697957 |
Monday-Friday 9 AM - 6 PM | |
| Finland | Local Service Partner | service-fi@ecovacs-europe.com | 8800412831 | Monday-Friday 8 AM - 5 PM | |
| Norway | Local Service Partner | service-no@ecovacs-europe.com | 0046-188-439405 | Monday-Friday 8 AM - 5 PM | |
| Sweden | Local Service Partner | service-se@ecovacs-europe.com | 0188439405 | Monday-Friday 8 AM - 5 PM | |
| Denmark | Local Service Partner | service-dk@ecovacs-europe.com | 0046-188-439405 | Monday-Friday 8 AM - 5 PM | |
| UK | Local Service Partner | service-uk@ecovacs-europe.com | 08454684686 | Monday-Friday 9 AM - 6 PM | |
| Ireland | Local Service Partner | service-uk@ecovacs-europe.com | 0044-845-4684686 | Monday-Friday 9 AM - 6 PM | |
| Poland | Local Service Partner | service-pl@ecovacs-europe.com | 0627 538091 | Monday-Friday 8 AM - 5 PM | |
| Czech | Local Service Partner | service-cz@ecovacs-europe.com | 0255719531 | Monday-Friday 8 AM - 5 PM | |
| Slovakia | Local Service Partner | service-sk@ecovacs-europe.com | 0233329182 | Monday-Friday 8 AM - 5 PM | |
| Hungary | Local Service Partner | service-hu@ecovacs-europe.com | 019989701 | Monday-Friday 8 AM - 5 PM | |
| Estonia | Local Service Partner | service-ee@ecovacs-europe.com | 08804112 | Monday-Friday 8 AM - 5 PM | |
| Latvia | Local Service Partner | service-lv@ecovacs-europe.com | 066090575 | Monday-Friday 8 AM - 5 PM | |
| Lithuania | Local Service Partner | service-lt@ecovacs-europe.com | 052140827 | Monday-Friday 9 AM - 6 PM | |
| Switzerland | Local Service Partner | service-ch@ecovacs-europe.com |
0800-802806 |
Monday-Friday 9 AM - 6 PM | |
| Malta | Local Service Partner | service-mt@ecovacs-europe.com | 800-62877 | Monday-Friday 9 AM - 6 PM | |
| Turkey | Local Service Partner | service@ecovacs-europe.com | N/A | N/A | |
| Greece |
Local Service Partner |
service@ecovacs-europe.com |
N/A |
N/A |
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